Chicagoland VoIP Hardware & Equipment Built for Business Reliability

Q: Do you deliver and install VoIP phones in our area like Oak Brook, Downers Grove, or Naperville?

A: Yes, we do. We are based right near Westmont and regularly deliver and install VoIP phones throughout the Chicagoland suburbs. Whether your office is near Oakbrook Center or in a Downers Grove business park, we come onsite and handle the full setup. Because we are local, travel time is usually quick and scheduling is flexible. We bring the hardware, install it properly, and make sure everything works before we leave.

Q: What happens if a snowstorm shuts down our office and everyone has to work from home?

A: This is a common concern for Chicago area businesses, especially in winter. With VoIP, your phones do not have to live only at the office. Calls can ring to mobile apps, laptops, or alternate locations when roads are unsafe. Many local businesses rely on this during snow days, so customers never hear a busy signal or voicemail by mistake. We set this up in advance, so your team stays reachable even when the office is closed.

Q: Our building is older, with thick walls and outdated wiring. Can VoIP still work here?

A: Yes, it can. We have installed VoIP systems in older buildings in places like Hinsdale, downtown Naperville, and other historic office spaces. VoIP phones rely on internet connections, not old phone wiring, so we can usually work with existing network cables or Wi-Fi. When buildings have quirks like thick plaster walls, we plan around them using proven solutions. We are very familiar with the challenges older Chicagoland buildings present and know how to make VoIP reliable in those environments.

Q: What if we lose power or internet during storms or construction outages?

A: This happens more often than people expect, especially during summer storms or road work. We design VoIP systems with backup options in mind. Battery backups can keep phones and networking equipment running during short power outages. If the internet goes down, calls can automatically forward to cell phones, so customers still reach you. The goal is to avoid missed calls, even when utilities are unpredictable.

Q: Is it better to rent VoIP phones or buy them outright?

A: It really depends on your business goals and budget. Renting phones keeps upfront costs low and makes replacements easy if a phone ever fails. Buying phones usually costs less over the long term if you plan to use them for several years. Many local businesses start by renting and later switch to owning once they know what they like. We walk you through both options and help you choose what makes the most sense financially.

Q: We already have phones and a fax machine. Can we reuse our existing equipment?

A: In many cases, yes. If your existing phones are compatible, we can often reconfigure them instead of forcing you to buy new hardware. This saves money and avoids unnecessary waste. Older fax machines and specialty devices can usually be connected using adapters. We always check what you already own before recommending replacements.

Q: Can our overhead paging system or door buzzer work with a VoIP phone system?

A: Yes, those systems can usually be integrated. We frequently connect VoIP phones to overhead paging speakers in warehouses and offices. Door buzzers and entry systems can also be tied into your phones so staff can talk to visitors and unlock doors from their desk. These setups are common in Oak Brook and Downers Grove office buildings. We make sure everything works together smoothly.

Q: Should we choose Yealink or Poly phones for our office?

A: Both are solid choices, and we support both brands. Yealink phones are popular with many Chicagoland small businesses because they are affordable and easy for staff to learn. Poly phones are known for excellent sound quality and long term durability. Some offices even mix brands, using one type for desks and another for conference rooms. We help you compare options and pick what fits your needs best.

Q: We had a bad experience with a previous phone provider. How do we know this will be different?

A: We hear this a lot from Chicagoland businesses, especially those coming from large national providers. Many companies lock customers into long contracts and route support overseas, which makes even simple issues frustrating to resolve. VoIP Heroes is different by design. We are a locally owned Midwest provider with 100% U.S. based support, and we rely on long-term relationships, not churn. When you call us, you reach a real person who knows your setup and your business. That local accountability is what keeps our customers with us year after year.

Q: Can we dial 911 on VoIP phones, and will emergency services know our location?

A: Yes, VoIP phones fully support 911 calling. During setup, we register your physical address, so emergency services know exactly where the call is coming from. If your business moves or adds locations, we update that information to keep it accurate. We also verify emergency calling during installation to make sure everything works properly. Your safety and compliance are always a priority.