SMS & MMS Messaging for Chicagoland Businesses
Modern Business Texting That Keeps Customers Moving
Give your team a faster way to respond to sales inquiries, scheduling questions, and support requests. VoIP Heroes lets you text from your business number with SMS and MMS messaging built for small and midsize businesses in Westmont, Naperville, Oak Brook, Downers Grove, Hinsdale, Chicago, and nearby suburbs.
Outsourcing is our kryptonite!
Business SMS Messaging Features
Built for offices that need fast replies, consistent messaging, and clear ownership across departments. Everything stays connected to your phone system, so your team works from one platform.
Text From Your Business Number
Send and receive SMS using your VoIP Heroes numbers so customers recognize your business immediately.
Two-Way Messaging for Sales and Support
Respond to inquiries, follow up on quotes, and resolve issues faster without phone tag or voicemail delays.
Team-Based Message Handling
Route incoming texts to the right user or department so messages never sit unanswered.
MMS Messaging Use Cases
Use MMS when a plain text is not enough. Share photos and documents to speed up decisions, reduce confusion, and keep customers confident.
Share Photos for Faster Clarity
Send images when customers need a quick visual. Great for confirming details, reducing back-and-forth, and speeding up approvals.
Experience Business MMS Messaging
Book a quick walkthrough to see how MMS messaging speeds up conversations, reduces back-and-forth, and keeps communication professional. Our local team will show you exactly how it works with your VoIP system.
Simple, Transparent Pricing for Every Team
No hidden fees, no long term contracts and local support included with every plan.
MMS Messaging for Richer Customer Engagement
When a simple text is not enough, MMS lets you share photos and documents that make communication clearer. It is an easy way to reduce confusion, speed up answers, and keep customers confident.
Try Business Texting with VoIP Heroes
See how SMS and MMS messaging fits seamlessly into your phone system, your team structure, and your day-to-day customer communication. During your demo, we will show you how business texting works in real scenarios, how messages route to the right people, and how MMS helps share images and documents when a simple text is not enough.
Keep conversations professional and recognizable.
Send images and documents when clarity matters.
Messages go to the right user or department automatically.
Respond from the office or on the go.
Local Businesses Trust VoIP Heroes
"VoIP Heroes has been amazing for our home service business! The voicemail-to-email integration makes sure we never miss a call from customers while we’re out of the office. We’re grateful to support another local businss, and their customer service is truly top tier. Anytime we have a question, the owners respond right away and are always willing to help. If you're a business owner looking for reliable VoIP services for your office, these are your guys!"
Reed Electrical Services
"Switching to VoIP Heroes was one of the easiest upgrades we have made as a growing dental practice. We needed HIPAA compliant phone and fax service, and their team handled everything from the BAA to secure fax setup. The biggest difference is U.S. based support that actually knows our account and delivers clear, reliable calls."
Family Dental Care
"Denny and Jay are great. They answered all my questions, ported our existing number, set up an automated voice system, and even set specific business hours. The call recording is awesome too; I've already went back a couple of times to get correct phone numbers and other specific details. Overall, the processes could not have been easier on my end. Thanks again for bringing our shop to the next level!"
Legion Detailing
Join The Hero Alliance
Earn rewards when you refer other businesses that move their phones and fax to VoIP Heroes. Help fellow local teams upgrade their communications and everyone wins.
Superpowered VoIP for Chicagoland Businesses
Based in Westmont, Illinois, VoIP Heroes proudly serves businesses across Naperville, Oak Brook, Downers Grove, Hinsdale, Chicago, and neighboring communities. We deliver modern, reliable business communications built for local companies that want responsive support and a partner they can trust.
Business SMS & MMS Messaging FAQ
Q: Is it legal to text our customers through your VoIP service here in Illinois?
A: That is a very common concern and yes it is allowed when done the right way. Illinois businesses can text customers as long as those customers have given permission to receive messages. Most local offices in Westmont and across Chicagoland already use texts for reminders and updates because customers expect it. We help you follow opt in best practices, so your messages stay compliant and professional. That way, your texts are helpful and never feel spammy.
Q: I am worried texts from a VoIP number might not go through. Are they as reliable as regular texts?
A: You are not alone in asking that. Texts sent from a VoIP business number still travel through the same mobile carrier networks your customers already use. Businesses throughout Chicagoland rely on these messages for time sensitive updates like delays or confirmations. We follow carrier guidelines to protect deliverability so messages arrive quickly and consistently. Your customers will receive them just like any other text.
Q: Can I use the same app for calls and texts, or do I need a separate texting app?
A: You can do everything in one place. Calls and texts live in the same VoIP Heroes app so your team does not have to juggle tools. Whether you are in the office or working remotely, you can answer calls and send texts from the same screen. Customers always see your main business number, which keeps communication clean and professional. It makes day to day work much easier for your staff.
Q: How long does it take to set up texting on our business line? We may need it fast.
A: Business texting requires carrier registration under 10DLC rules, so setup is not instant. Most businesses are approved within several days, but timelines depend on how quickly required information is submitted and whether your website and business details meet carrier requirements. In some cases, updates to your website or messaging disclosures are needed before approval. We guide you through the process step by step and handle the carrier submission to help avoid delays.
Q: Do we all get separate texting numbers, or can the whole team share one business number?
A: Most businesses prefer to share one main business number for texting, and that is exactly how it works. Your entire team can send and receive messages from the same number customers already recognize. This is common for offices in places like Oak Brook or Naperville, where multiple staff members handle customer communication. It keeps everything consistent and avoids personal cell phones being used for work texts. Customers always know who they are talking to.
Q: If a customer texts our main number, who on our team sees it?
A: Incoming texts go into a shared inbox that your team can access. That means messages are not tied to one person being available. If someone is out sick or stuck in traffic, another team member can still reply. Many local businesses appreciate this because nothing slips through the cracks. It helps you respond faster and look more organized to customers.
Q: Do we need a special plan just to use texting, or is it included?
A: Texting is included with our Legendary Voice Seat — no extra plan or add-on needed. We built texting to be easily accessible because most local businesses prefer straightforward, predictable pricing. If any plan differences exist, we’re upfront about them, but for everyday customer texting, you’ll never feel pressured into something unnecessary. Our priority is flexibility, not upselling.
Q: Will we be charged per text, or is texting unlimited?
A: This is another common question from Chicagoland business owners. Most normal business texting is covered without worrying about per message charges. You can send appointment reminders, updates, or quick follow-ups without watching a counter. If you ever plan to send extremely high volumes or lots of picture messages, we will talk through that ahead of time. There are no surprise fees.
Q: Can we send pictures through text, or is it text only?
A: You can send pictures as well as regular text messages. This is useful for sharing photos, confirmations, or quick visuals with customers. Businesses around Westmont use this for things like approvals or service updates. Everything is handled through the same platform as your calls and texts. It makes communication more clear and more personal when words alone are not enough.
WHY VOIP HEROES?
VoIP Heroes is a truly local Midwest telecom provider built for small and midsize businesses that want real support from real people. Unlike the global giants, you get direct access to our local U.S. based team that knows the local business landscape and responds quickly. We deliver fully customizable VoIP systems, HIPAA-compliant faxing for healthcare groups, transparent pricing with no hidden fees, and hands-on onboarding, including on-site installations when needed. With 25 years of combined IT and telecom experience, we make business communications reliable, secure, and simple. That's The Heroes Way!