VoIP Heroes Privacy Policy
Privacy Policy
We value your privacy very highly. Please read this Privacy Policy carefully before using the voipheroes.com website (the “Website”) operated by VoIP Heroes, LLC, a(n) Limited Liability Company formed in Illinois, United States (“us, we, our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.
What information we collect and store
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
Identifying information - Name
How we use this information:
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Participation in surveys and contests
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Providing financing
- Resolving disputes
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - Postal / Shipping address
How we use this information:
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Participation in surveys and contests
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Providing financing
- Resolving disputes
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - Billing address
How we use this information:
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Participation in surveys and contests
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Providing financing
- Resolving disputes
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - Phone number
How we use this information:
- Analytics
- Enforcing our Terms of Service
- Participation in surveys and contests
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Providing financing
- Resolving disputes
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - IP address
How we use this information:
- Analytics
- Counting ad impressions to unique visitors
- Enforcing our Terms of Service
- Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - Email address
How we use this information:
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Participation in surveys and contests
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Providing financing
- Resolving disputes
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - Device identifier
How we use this information:
- Analytics
- Counting ad impressions to unique visitors
- Enforcing our Terms of Service
- Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Identifying information - Online identifier
How we use this information:
- Analytics
- Counting ad impressions to unique visitors
- Enforcing our Terms of Service
- Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
Financial information – Credit/Debit Card Number, Card Expiration Date, Card CVV (Security Code), Bank Account Number
How we use this information:
- Processing or fulfilling orders or transactions
- Processing payments
With whom we share your personal information
We share the following personal information with the following categories of third parties:
Identifying information - Name
Categories of third parties with whom personal information is/was shared:
- Customer management systems
- Email marketing vendors
- Email service providers
- Financial transactions processors
- Fraud prevention services vendors
- Hosting providers
- Internet service providers
- Operating systems and platforms
- Website or application development and design vendors
- Shipping companies
- Vendor Affiliates
Identifying information - Postal / Shipping address
Categories of third parties with whom personal information is/was shared:
- Customer management systems
- Email marketing vendors
- Email service providers
- Financial transactions processors
- Fraud prevention services vendors
- Hosting providers
- Internet service providers
- Operating systems and platforms
- Website or application development and design vendors
- Shipping companies
- Vendor Affiliates
Identifying information - Billing address
Categories of third parties with whom personal information is/was shared:
- Customer management systems
- Email marketing vendors
- Email service providers
- Financial transactions processors
- Fraud prevention services vendors
- Hosting providers
- Internet service providers
- Operating systems and platforms
- Website or application development and design vendors
- Shipping companies
- Vendor Affiliates
Identifying information - Phone number
Categories of third parties with whom personal information is/was shared:
- Customer management systems
- Email service providers
- Financial transactions processors
- Fraud prevention services vendors
- Hosting providers
- Internet service providers
- Operating systems and platforms
- Website or application development and design vendors
- Shipping companies
- Vendor Affiliates
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Identifying information - Email address
Categories of third parties with whom personal information is/was shared:
- Customer management systems
- Email marketing vendors
- Email service providers
- Financial transactions processors
- Fraud prevention services vendors
- Hosting providers
- Internet service providers
- Operating systems and platforms
- Website or application development and design vendors
- Shipping companies
- Vendor Affiliates
Sale of your information
We do not sell your personal information. Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:
- Analyzing our Website traffic;
- Analyzing your interactions with advertisements;
- Identifying whether you are signed in to the Website;
- Testing content on the Website;
- Storing information about your preferences;
- Recognizing when you return to the Website.
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
Children's Privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.
Analytics Programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
The Rights of Nevada Residents
Residents of Nevada have the following rights with regard to their personal information: the right to opt out of sales of your personal information.
Exercising Your Rights
You may exercise the rights specified above by submitting a consumer request to:
VoIP Heroes Legal Department
legal@voipheroes.com
(708) 888-8647
United States
voipheroes.com
We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.
Third-party Websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will not provide you with any notice when we make changes to this Privacy Policy.
Questions
If you have any questions about this Privacy Policy, please contact us at legal@voipheroes.com.
Local Businesses Trust VoIP Heroes
“Switching to VoIP Heroes was one of the easiest upgrades we have made. Our clinic needed HIPAA-compliant phone and fax service, and their team handled everything — including the BAA and secure fax setup. The best part is their U.S. based support. When we call, we reach someone right here in Chicagoland who knows our account. Zero downtime and crystal-clear calls. Highly recommend to any medical office.”
Frances Wagner
“We chose VoIP Heroes because we wanted a local Midwest provider who actually picks up the phone when you need help. Their team migrated our entire office in a single afternoon, set up call analytics, and gave our staff quick training. Call quality has been flawless, and the ability to text customers from our business number has been a game-changer. This is truly legendary service.”
Maurice Smith
“We run multiple retail locations in the western suburbs and needed a scalable phone solution without the huge national provider price tags. VoIP Heroes set up our entire system, including mobile apps for managers, and we cut our phone bill by nearly half. The phones arrived preconfigured and were literally plug-and-play. Their support team is fast, friendly, and actually understands our business.”
Matilda Ellis
Join The Hero Alliance
Earn rewards when you refer other businesses that move their phones and fax to VoIP Heroes. Help fellow local teams upgrade their communications and everyone wins.
Superpowered VoIP for Chicagoland Businesses
Based in Westmont, Illinois, VoIP Heroes proudly serves businesses across Naperville, Oak Brook, Downers Grove, Hinsdale, Chicago, and neighboring communities. We deliver modern, reliable business communications built for local companies that want responsive support and a partner they can trust.
WHY VOIP HEROES?
VoIP Heroes is a truly local Midwest telecom provider built for small and midsize businesses that want real support from real people. Unlike the global giants, you get direct access to our local U.S. based team that knows the local business landscape and responds quickly. We deliver fully customizable VoIP systems, HIPAA-compliant faxing for healthcare groups, transparent pricing with no hidden fees, and hands-on onboarding, including on-site installations when needed. With 25 years of combined IT and telecom experience, we make business communications reliable, secure, and simple. That's The Heroes Way!